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Please let me know if you are going to be delayed in responding for an extended period of time.

At that time, I will provide instructions to remove the tools we used and offer some information on how to stay safe and prevent future infections.

You will be notified when you computer is clean.

When asked, please copy & paste the requested logs in your next reply(s), without the use of quotes or code boxes.

If my instructions are not clear enough or you are experiencing difficulties, simply stop and let me know.

When multiple steps are posted, please perform them in order that they are listed.

Please do not run any scans or make any modifications to your computer other than those I have requested.With that said - if I have not responded within 48 hours, please feel free to send me a Private Message.Please try to be patient with us while working on your topic. First - please be aware that most of us at BleepingComputer volunteer our time here to help you.If there is going to be any significant delay in my response, I will give you an update to let you know that you have not been forgotten.īefore we get started with the cleanup process, I would like to give you some guidelines to follow to make this process much smoother for both of us: In rare circumstances, my reply may be delayed by up to 48 hours. However, please understand that I am a volunteer and have other responsibilites outside of this fourm such as a full-time job. I will do my best to respond to you within 24 hours. As such, all of my posts must be approved by my instructor. Please be advised that I am currently in training. Do you have a name that you prefer to be called, or would you rather me address you by your username? You are free to call me RecursiveNerd, or Jake, which is what my friends call me. Welcome to Bleeping Computer's Malware Removal Forum! My name is RecursiveNerd and I'll be assisting you in cleaning up your computer.